Pixedit Scans Generating All Black Pages, Inverted Pages, and Pages with White Print and Black Backg

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  • Last Post 15 May 2019
Jason posted this 13 May 2019

Hello- On two of my users computers that use Pixedit they are getting scans with all black pages, inverted pages, and white print with black background. This started happening a month ago. We have 8.2.2. Its random throughout the scan job. For example pages 1-7 are fine. Then page 8 is black. Pages 9-20 are fine. Then page 21 is inverted. Then page 22-30 is fine. Then they will see a page that has white print and a black background.

We have a little department that scans books for archiving and that's what they are doing.

Andreas posted this 15 May 2019

Hi Jason, 

This sounds like a scanner driver problem. But i can not say this for certain at this point. 

I reccomend you try to re install the driver for the scanner. 

If you have maintenance agreement for your PixEdit license, I recommend you download and upgrade your PixEdit also. 

 

Best regards

Andreas

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